Does a meter test cost money?

A test fee is set in the company's tariff/citizen charter, and is often refundable if the meter is found faulty — but the exact amount isn't officially published for every company. Ask at your office.

Can I withhold payment until it's fixed?

It's safer to pay the undisputed part on time so you aren't disconnected, while you pursue the disputed amount. Confirm with your office to be sure.

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Fix a wrong or too-high bill

Got a bill that looks wrong or far too high? Here's how to get it re-checked, when a meter test helps, and the deadline the company has to settle your complaint.

First

First, sanity-check it yourself

Before complaining, reconcile the bill yourself — a jump often has a real cause (crossing a slab, summer AC, and so on). See why your bill is high and the appliance cost calculator. If it still looks wrong, go to the steps below.

Steps

How to get it corrected

Ask for a re-check

Call the hotline or visit the local office with your customer number and ask them to re-check the reading and the math. Note the date and complaint number.

Meter test

If you suspect a faulty meter, request a meter test. If the meter is found defective, the bill is corrected.

Give it 7 days

By law the complaint should be settled within 7 days. If it isn't, move to the next step.

Escalate

Grievance Officer → Appellate Officer → national GRS → BERC. The full ladder is on our hotlines & complaints page.

Frequently asked questions

Under the BERC Act 2003 the company must settle a consumer complaint within 7 days. If it doesn't, you can take it to BERC in writing, and the Commission must also pass an order within 7 days.

More citizen services

Pay bill & recharge

Pay your bill or top up a prepaid meter the easy way — which apps work for your company, the fees and minimum recharge, and how to punch in your token.

Get a new connection

Applying for a new meter? Here are the documents, fees and steps for each company — and the official portal to apply on.

Transfer to your name

Moved into a place where the meter is still in someone else's name? Here's how a name correction and a full ownership transfer work, and what each one needs.

Change your load

Adding a big appliance, or using less than before? Here's how to change your sanctioned load, and what it does to your demand charge and security deposit.