Bill Calculator

Language

Electricity hotlines & how to complain

Who to call for a power cut, a wrong bill, or an emergency — the unified 16999 line, every distributor's own hotline, and the exact escalation ladder when a complaint isn't resolved.

16999calling…1BPDBhotline 162003DESCOhotline 161204DPDChotline 16116

16999

Unified power call centre

999

Emergency (fire / electrocution)

333

Govt info helpline

One number

16999 — which digit reaches which company

For a power cut, a wrong bill or a meter problem, call 16999. After connecting, press the digit below to reach your distributor's complaint cell directly.

PressDistributorOwn hotline
1BPDB — Bangladesh Power Development Board 16200
2BREB — Bangladesh Rural Electrification Board 16899
3DESCO — Dhaka Electricity Supply Company 16120
4DPDC — Dhaka Power Distribution Company 16116
5NESCO — Northern Electricity Supply Company 16603
6WZPDCL — West Zone Power Distribution Company 16999

Each company

Each distributor's own hotline

DPDC16116

Central and southern Dhaka city, plus Narayanganj — the older, denser parts of the capital.

[email protected]
DESCO16120

Northern Dhaka — Mirpur, Pallabi, Kafrul, Gulshan, Banani, Baridhara, Uttara, Tongi and the cantonment areas.

[email protected]
BPDB16200

Urban areas of the Chattogram, Sylhet and Mymensingh divisions and other towns outside the metro and west-zone distributors. BPDB also runs most national generation.

BREB16899

Rural areas of every district in Bangladesh, supplied through ~80 local Palli Bidyut Samity (PBS). If you live in a village or small town, this is almost certainly your distributor.

NESCO16603

Urban areas of the 16 districts of the Rajshahi and Rangpur divisions (the north-west), excluding rural Palli Bidyut areas.

[email protected]
WZPDCL16999

Urban areas of the Khulna and Barishal divisions plus greater Faridpur — 21 districts in the south-west.

Source: Power Division & company sites:powerdivision.gov.bd

Escalation

If a complaint isn't resolved — the ladder

Every distributor has a tiered grievance system. Keep the date and reference number at each step — you'll need them at the next one.

1

Hotline / customer-service centre

Call the distributor's hotline or visit the local office. For a billing problem, ask for a re-check — a clearly inflated bill should normally be adjusted within about 7 days.
2

Grievance Redress Officer (GRO)

If unresolved, file a written complaint with the NOCS / zonal office's Grievance Redress Officer (per the Citizen's Charter).
3

Appellate Officer

Not satisfied with the GRO? Escalate to the company's Appellate Officer.
4

National Grievance Redress System (GRS)

Still stuck? File on the government's national grievance portal: grs.gov.bd
5

The regulator — BERC

Final tier — the Bangladesh Energy Regulatory Commission, which handles consumer complaints under its 2017 regulations: berc.org.bd

Frequently asked questions

Dial 16999, the unified power-sector call centre. After connecting, press the digit for your distributor (1 = BPDB, 2 = BREB, 3 = DESCO, 4 = DPDC, 5 = NESCO, 6 = WZPDCL). You can also call your distributor's own hotline directly.

More citizen services

Find my distributor

Pick your district and area type to find which of Bangladesh's six electricity distributors serves you — then jump straight to that company's official hotline, bill portal and apps.

Official links & apps

The real, verified official websites, bill portals and mobile apps for all six Bangladesh electricity distributors — so you never get caught by a look-alike or out-of-date clone.

Pay bill & recharge

Pay your bill or top up a prepaid meter the easy way — which apps work for your company, the fees and minimum recharge, and how to punch in your token.

Get a new connection

Applying for a new meter? Here are the documents, fees and steps for each company — and the official portal to apply on.