How long each service takes
How long should a new connection, reconnection or name change actually take? The promised days from each company's citizen charter, side by side.
In short
- Each company's charter states how long a service should take
- Reconnection after paying dues is usually 1 working day
- If they're late, this deadline is your lever to complain
Compare
How long each service takes
The numbers below come from each company's official citizen charter (working days unless noted). '—' means that charter doesn't publish a figure for it — we haven't guessed.
| Service | DESCO | BPDB | Palli Bidyut |
|---|---|---|---|
| New connection (within an existing line) | 7 | 7 (1-ph) · 18 (3-ph) | 15–30 days |
| New connection needing a new pole / line / transformer | 20 | — | 3–6 months |
| Reconnection after paying dues | 1 | 1 | — |
| Name / ownership change | 5 | same day | — |
| Load change / augmentation | 7 | 7 (1-ph) · 28 (3-ph) | — |
| Meter shift / replacement | 3 (1-ph) · 5 (MT/HT) | 3 (1-ph) · 7 (3-ph) | — |
| Bill correction | 5 | 3 | 1–15 days |
| Power-fault response | via 16120 | via 16200 / 16999 | 2–24 hours |
| Security-deposit refund | 30 | — | — |
Source: Official citizen charters of DESCO, BPDB and BREB/REB:desco.gov.bd
Frequently asked questions
More citizen services
Find my distributor
Pick your district and area type to find which of Bangladesh's six electricity distributors serves you — then jump straight to that company's official hotline, bill portal and apps.
Hotlines & complaints
Who to call for a power cut, a wrong bill, or an emergency — the unified 16999 line, every distributor's own hotline, and the exact escalation ladder when a complaint isn't resolved.
Official links & apps
The real, verified official websites, bill portals and mobile apps for all six Bangladesh electricity distributors — so you never get caught by a look-alike or out-of-date clone.
Fees & deposit
What does a connection, reconnection or meter test cost? The national fee list and security-deposit rates — the same across all six companies, set by BERC.